FAQ

We currently ship to the United States only. Prices and shipping charges are in USD.

Standard shipping is $5.99 when the discounted merchandise subtotal is below $50, and free from $50. Expedited shipping is $7.99. Taxes and shipping do not count toward the free standard shipping threshold.

Allow 5–10 business days for processing, then 10–15 business days for standard transit after dispatch. These stages are added together: approximately 15–25 business days in total. Business days exclude weekends and public holidays. Expedited service has no guaranteed delivery date unless expressly confirmed.

Start with sleeping posture and measured resting length, then check the product's usable space and entry. See How to Choose. Email us if a detail you need is not listed.

Room furnishings, pets and decorative styling props are not included. Images illustrate the product's appearance and styling; do not use them to infer dimensions, materials or package contents.

Follow the supplied product care label. Do not assume an item is machine washable or use a particular temperature unless the instructions confirm it.

Email us within 30 days of delivery to request a return. Items must be unused, clean and in original condition with original packaging where reasonably possible. Change-of-mind return postage is paid by the customer. Statutory rights remain unaffected.

Email your order number, a description and photos where possible. We will investigate and arrange an appropriate remedy, including return-cost arrangements where applicable.

Email promptly with your order number. We will try to help before dispatch; changes and cancellations cannot be guaranteed once processing or shipment has progressed.

Approved refunds are checked and processed within 10 business days after we receive the return, to the original payment method. Your bank may need additional time to post the funds.