Return Policy

Effective November 13, 2026

If something is not right, start with a conversation.

30-day return requests

Email service@bramblebento.com within 30 days after delivery to request a return. Include the order number, item and reason. Please contact us before sending anything so we can provide instructions and identify the parcel correctly.

Condition of returns

For change-of-mind returns, items must be unused, clean, free from pet hair and odors, and in their original condition. Include original packaging where reasonably possible and proof of purchase. Do not use or wash an item before deciding whether to keep it. This condition does not restrict rights relating to faulty, damaged, misdescribed or incorrect goods.

How to return

1. Email your request and wait for return instructions.
2. Pack the item securely, include your order identification and use a traceable service where possible.
3. Send it to Tianjin Yaoyang Trading Co., Ltd., Unit 8-1-816, Jin'ao Plaza, northeast corner of the intersection of Weijin South Road and Lijiang Road, Liqizhuang Street, Xiqing District, Tianjin, China.
4. Keep your postage receipt until the return and refund are resolved.

This is a return postal address in China, not a US return center or a walk-in retail location. Consider international postage costs before ordering.

Return postage

Customers pay postage for personal preference, change of mind or ordering an unsuitable item. Original shipping charges are not refunded for change-of-mind returns except where required by law. For an item that arrives damaged, defective or incorrect, contact us with photos and your order number; we will assess the issue and arrange an appropriate remedy and return-cost handling. Do not incur unapproved return costs before contacting us.

Refunds

After receiving your return, we will inspect it and process approved refunds within 10 business days. Refunds go to the original payment method. Your bank or payment provider may require additional time to show the credit. We will explain any refusal or deduction with its reason; applicable consumer law prevails. Contact us if the refund has not appeared after the stated processing period and your provider's posting time.

Exchanges & cancellations

Contact us to discuss an exchange. An exchange depends on availability; a return and a new order may be necessary. Cancellation requests should be sent promptly and cannot be guaranteed after processing or dispatch. If already shipped, use the return process where applicable.

Your statutory rights

This policy supplements and does not exclude or reduce mandatory consumer rights, including rights concerning defective or misdescribed goods. Any applicable legal remedy takes priority over a conflicting policy term.